+ Customer service
+ Troubleshooting
+ Independent work
+ Team work
+ EC2
+ Networking
+ S3
+ SQL
+ Aurora
+ Lambda
+ Cloudformation
+ Cloudtrail
+ Python
+ Intune
+ Active Directory
+ IAM
IT professional and cloud computing student with experience in networking, Windows, Linux, Python, and databases such as DynamoDB & PostgreSQL. With ability to design, and implement IT solutions and technologies.
+ Collaborate as team of 2 to provide desktop support to 500+ users while upholding SLA.
+ Install, configure, and troubleshoot, PCs, laptops, printers, and software.
+ Account administration of password resets, onboarding, offboarding, and job role changes.
+ Create and maintain and documentation on an ongoing basis.
+ Resolved over 90 files daily and scheduled towing for
individuals and automotive shops.
+ Applied knowledge of the business, product services, and
policies to provide customer support through email and phone
inquiries.
+ Utilized RDP and CLI to keep customer systems up to date,
configured networks on installation, and identified, analyzed,
and solved issues on various instruments.
+ Managed inventory of parts, supplies, etc., and
helped mentor junior co-workers.
+ Amazon Web Services Solutions Architect Associate - 2022
Validation Number: MM3E9YQCZBVQ19W4
+ CompTIA A+ - 2024
Validation Number: W63244J6J2E4QDSB
+ CompTIA Network+ - 2024
Validation Number: EJPX5F36EJEQQNW8
+ CompTIA Security+ - 2024
Validation Number: 8BNB493ZPE441G9F
+ Amazon Web Services Certified Cloud Practitioner - 2025
Validation Number: d40af83be9be4b68b2f222887b5841eb
+ Linux Professional Institute Linux Essentials - 2025
Validation Number: dwnwyl4sqx
+ PeopleCert ITIL4 - 2025
Validation Number: GR671763981BB
+ CompTIA Cloud+ - 2025
Validation Number: G9ZKEECYV1411S0J
Comprehensive course for preparing for the SAA-C03 exam. Some of the projects included: hosting a static site using S3, building a serverless app, migrating EC2 DB into RDS, writing IaC using Cloudformation.
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