+ Customer service
+ Troubleshooting
+ Independent work
+ Team work
+ EC2
+ Networking
+ S3
+ RDS
+ Aurora
+ Lambda
+ Cloudformation
+ Cloudtrail
+ Python
IT professional and cloud computing student with experience in networking, Windows, Linux, Python, and databases such as RDS & Aurora. With ability to design, and implement IT solutions and technologies.
+ Respond in a timely manner to and log technical support issues and requests in person, and remotely.
+ Install and configure computer hardware, software, networks, and printers.
+ Account administration in the form of password resets, account creation, and change of account information.
+ Maintain databases and documentation on an ongoing basis.
+ Resolved over 90 files daily and scheduled towing for
individuals and automotive shops.
+ Applied knowledge of the business, product services, and
policies to provide customer support through email and phone
inquiries.
+ Utilized RDP and CLI to keep customer systems up to date,
configured networks on installation, and identified, analyzed,
and solved issues on various instruments.
+ Managed inventory of parts, supplies, etc., reviewed completed
work for compliance with regulations and quality standards, and
helped mentor 2 junior co-workers.
+ Amazon Web Services Solutions Architect Associate - 2022
Validation Number: MM3E9YQCZBVQ19W4
+ CompTIA A+ Certification - 2024
Validation Number: W63244J6J2E4QDSB
+ CompTIA Network+ Certification - 2024
Validation Number: EJPX5F36EJEQQNW8
+ CompTIA Security+ Certification - 2024
Validation Number: 8BNB493ZPE441G9F
Comprehensive course for preparing for the SAA-C03 exam. Some of the projcets included: hosting a static site using S3, building a serverless app, migrating EC2 DB into RDS, writing IaC using Cloudformation.
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